Send Email Action

New Enhancements to the Send Email Action – Winter’25

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Amazing news, Flow Builder enthusiasts! Salesforce has rolled out a powerful update to the Send Email Action in Flow Builder, transforming how you manage email communications.

What’s the Big Update in Send Email Action?

Previously, the Send Email action allowed you to send an email to a maximum of just 5 recipients. With the new enhancement, you can now send emails to up to 150 recipients! This expanded capacity gives you much more flexibility and power in your email-based Automations.

But Wait, There’s More! CC and BCC Options are Here!

In addition to increasing the total number of recipient email addresses, Salesforce has introduced CC (Carbon Copy) and BCC (Blind Carbon Copy) options for the Send Email action. Here’s how these options work:

  • CC (Carbon Copy): Enter email addresses in the CC field to send a copy of the email to these recipients. The email addresses in the CC field will be visible to all recipients.
  • BCC (Blind Carbon Copy): Add email addresses in the BCC field to send a copy of the email to these recipients without revealing their addresses to others. The BCC recipients stay hidden, maintaining their privacy.

Why is This Important?

With this enhancement, Flow Builder becomes an even more powerful tool for orchestrating and automating your email communications. You can:

  • Expand Your Reach: Communicate with more stakeholders, team members, or customers in a single flow run, saving time and effort.
  • Improve Communication Efficiency: CCing key stakeholders and BCCing internal teams or confidential recipients can streamline communication without additional manual steps.
  • Maintain Privacy: Use the BCC field to ensure sensitive communications remain confidential by hiding recipient email addresses.

How to Use the New Feature:

  1. Open Flow Builder and select or create a flow where you want to use the Send Email action.

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  1. Add or Edit the Send Email Action: When configuring the action, you’ll see new fields for CC and BCC. When you set input values, turn on BCC Recipient Address List and CC Recipient Address List.
    If you want to add recipients’ email addresses, enter them as a comma-delimited list or use a merge field that returns text in this format.

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Before Winter’25 release:

See the screenshot below, You can observe that the CC and BCC  Recipient Address List fields are not present. 

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Final thoughts:

This update to the Send Email action in Flow Builder is a game-changer for Salesforce admins and developers who rely on automation for effective communication. With up to 150 recipients and the ability to use CC and BCC, you can now tailor your email strategy more precisely than ever before.

So, what are you waiting for? Jump into Flow Builder and start experimenting with these exciting new enhancements today!

This is about the improvements in “Send Email action” ” feature from Winter’25 release, Please share with your salesforce friends if you find it helpful. Kindly follow FlutterAnt.com for more interesting topics.

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